FREQUENTLY ASKED QUESTIONS

How long will it take for my order to ship?

We endeavour to dispatch orders within one (1) business day if you have placed your order before 10am the same day. Busy times such as a sales event or Christmas time, our dispatch time can take up to three (3) business days. If you require your order to be dispatched the same day, please select Priority Service at checkout. We appreciate your understanding.

How long will my order take to get to me?

We ship orders from our warehouse in Queensland, Australia. Please see below the approximate time for METRO deliveries. Please keep in mind that Designer Makeup Tools does not accept responsibility for late parcels caused by couriers.

Domestic:

QLD: 2 to 4 business days
NSW: 3 to 4 business days
VIC: 3 to 5 business days
ACT: 3 to 4 business days
SA: 4 to 6 business days
TAS: 5 to 6 business days
NT: 10 to 14 business days
WA: 6 to 8 business days

Some restricted items such as dangerous goods may take longer as they need special handling.

International:

Please visit https://auspost.com.au/service-updates/international-delivery-times to find up to date delivery times to your country.

I received a dispatch notification but there is no consignment number

If you can't find a tracking number in our dispatch email, please check your junkmail and you will find an email from Aramex.

You can track your parcel by going to https://www.aramex.com.au/tools/track/

Please allow 48h for the tracking to work.

Do you have a brush like this branded one?

We sure do! DMT stock the equivalent, high quality that the big-name makeup brush brands have, usually at a much more sensible price! Shop our entire collection of brushes here.

Are your brushes vegan-friendly?

We have loads of vegan-friendly synthetic hair options to choose from. Take a look at our main brushes category, then filter on the Brush Hair Type.

Which brushes are best to apply cream eyeshadow?

The synthetic-based brushes work best for cream eyeshadows and concealers, like this one.

How do I clean and sanitise my makeup brushes?

Whether you are using makeup brushes for personal use OR if you’re a Makeup Artist (MUA) working with clients, it’s important to sanitize and clean your brushes to ensure bacteria are kept at bay. The quickest and simplest method is to use Cinema Secrets Brush Cleaner. Spray some onto the brush and gently brush the bristles onto paper towel.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Designer Australia Pty Ltd’s relationship with you in relation to this website.

The term ‘Designer Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 26 082 341 615. The term ‘you’ or 'your' refers to the user or viewer of our website.

By proceeding with your purchase, you are agreeing to our Delivery & Returns Policy:

ALL DELIVERIES: We accept no responsibility for undelivered parcels or lost mail due to the fault of Australia Post or overseas postal services. Should registered post be required for any deliveries, please make your request known upon ordering, and an extra fee (equal to that charged by Australia Post) will be added to your purchase total and advised once the sale is complete. Non delivery of an item due to an incorrect or incomplete delivery address being provided is also not the responsibility of Designer Tools Australia. If insurance is required, please advise prior to placing your order so that a quote can be provided.

All orders are checked prior to dispatch, but we understand errors can, on the rare occasion, occur. All claims for incorrect deliveries or complaints regarding your order must be received within 7 days to be actioned. Claims after this time will not be considered. Please check your order thoroughly once received.

RETURNS POLICY: We offer an exchange service for change of mind within 14 days of invoice date, and a refund service for any item that arrives with manufacturer faults. Please contact us prior to returning any goods.

Should the items ordered be unsatisfactory due to a wrong choice on your part, the item/s may be returned WITHIN 14 DAYS for a store credit Cost of delivery in each circumstance is customer responsibility. Items are unable to be accepted if used in any way as this contravenes Hygiene Laws. Items will not be accepted in any condition other than new condition, and all packaging must be intact, allowing the item to be resold. Please contact us prior to returning any goods. Cost of delivery for exchange items also at customer expense despite invoice total.

Should the items ordered be unsatisfactory due to manufacture faults, the item should be returned for our evaluation, and upon approval, an item that is equal to or as close as is practicable to the item originally sold, will be provided in exchange. Alternatively, a refund may be granted if the item has become out of stock.

FAQ